Customer Service Advisor

Cactus Search

Posted 18 hours ago, valid for 13 days

Bournemouth, Dorset BH89BJ, England

Full Time

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Sonic Summary

This role involves providing a professional telephone answering service, handling various call types using bespoke scripts.
You will manage inbound calls, take messages, transfer calls, and schedule appointments while ensuring exceptional customer service.
The position offers a salary of £23,926 and requires previous experience in a contact centre or customer service role.
Working hours are on a rota basis between 7am-10pm Monday to Friday, with one weekend in four, and the role is based on-site in Ferndown near Bournemouth.
After a probation period, there may be an opportunity to transition to a hybrid working model.

You will provide a professional, personalised telephone answering service, expertly handling a variety of call types using bespoke scripts. In this dynamic and fast-paced role, you’ll be responsible for accurately taking messages, transferring calls, scheduling appointments through external systems, and ensuring seamless diary management. Exceptional customer service skills are essential, as you’ll navigate client interactions with professionalism, sensitivity, and confidence.Salary - £23,926 working a rota between 7am-10pm Monday-Friday with 1 weekend in 4 (days off in the week on rota’d weekends) You will be required to work on site just outside of Bournemouth (Ferndown) but there will be an opportunity to move hybrid after probation.Duties:

Manage inbound calls efficiently using client-specific scripts to provide a tailored and professional service.
Accurately take messages, redirect calls, and book appointments
Deliver outstanding customer service
Work effectively in a fast-paced environment
Adhere to all internal policies and procedures to maintain a compliant and positive workplace.
Participate in initial and ongoing in-house training programs, including updates and refresher sessions

Experience:

Previous experience in a contact centre or customer service role or busy telephone reception is essential
Ability to read instructions whilst on a call and manage appointment bookings, amendments and cancellations
Exceptional written and verbal communication skills, with excellent use of English language and grammar.
Proficiency in basic IT skills and experience using computer systems
Friendly, enthusiastic, and empathetic approach to customer interactions.
Strong listening skills and ability to handle calls efficiently
High attention to detail

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