Customer Service Officer

Jobshop UK Limited

Posted 9 hours ago, valid for 3 days

Bournemouth, Dorset BH89BJ, England

£12.18 per hour

Part Time

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Sonic Summary

The Customer Service Officer position is based in Bournemouth and requires face-to-face interactions with the public.
This is a full-time role of 37 hours per week, paying £12.18 per hour, with a Monday to Friday schedule and an immediate start available.
Candidates should have experience in customer service, ideally in education or care settings, and be comfortable dealing with vulnerable contacts.
Key responsibilities include answering queries, solving issues, updating databases, and performing data entry tasks accurately.
A good understanding of safeguarding and proficiency in MS Office are essential, and having a driver's license is preferred due to potential travel to other locations.

Customer Service Officer

Based in Bournemouth Face to face
Full time 37 hours per week
Pay rate £12.18 per hour
Monday to Friday
To start ASAP
With a possibility to go permanent in the future

We are seeking a candidate who is used to dealing with contacts face to face, perhaps you have worked within education or care on a reception desk? Dealing with the public
Answering queries regarding various services provided
Solving issues and escalating where necessary
Sign posting
Updating the database with information accurately
Scanning documents in the digital mailroom
Answering the phone and emails

Skills required-

Customer service focused
Able to deal with contacts with empathy
Dealing with vulnerable contacts
Good understanding of Safeguarding
MS Office, word, outlook, basic Excel
Accurate data entry
Good attention to details
Good communication skills both written and verbal
Ideally you will drive with your own car, as there will be cover required for sickness and holidays at other locations, Christchurch and Poole

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