SonicJobs Logo
Left arrow iconBack to search

Customer Support Operator

The Work Shop Resourcing Ltd
Posted 19 hours ago, valid for 13 days
Location

Bournemouth, Dorset BH11RX, England

Salary

£24,000 - £28,800 per annum

info
Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • We are seeking 1st Line Customer Support Operators for a fast-growing organization in Bournemouth.
  • The role involves answering inbound calls and emails, processing customer transfers, and managing feedback responses.
  • Candidates should have a confident telephone manner and a passion for delivering excellent customer service.
  • The salary for this position is £24,000 per annum and requires a minimum of 1 year of experience in a customer support role.
  • This is a Temp-Perm position with a start date in January, so interested applicants should submit their CVs promptly.

We are seeking 1st Line Customer Support Operators to work for an exciting and fast growing organisation based in Bournemouth!

Their industry-leading software platform serves businesses and their customers throughout the UK and Irelan, therefore they need someone who is positive, friendly andconfident dealing with customers over the phone and on email, in order to resolve their queries whilst working in a fast paced environment.

This role is available ona Temp - Perm basis with a start date of January, so dont delay in sending your CV!

The role:

  • Being part of the 1st line call group, answering inbound calls from clients
  • Being part of the 1st line in Freshdesk to answer inbound emails / tickets.
  • Processing the daily customer transfers
  • Processing any post that comes through to the team
  • Managing the outputs from our customer feedback responses.
  • Ensuring system alerts are processed within an hour of them being added to the site.

About you:

You are a strong team player with a friendly and approachable nature. You have a confident telephone manner and a passion for delivering first class customer service.

Competencies:

  • A fast learner
  • A team player, able to take on additional responsibilities where necessary.
  • Problem solver
  • Outstanding communication skills, both written and verbal
  • An eye for detail
  • Able to work with multiple systems at once

Salary: 24,000 per annum

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.