Customer Retention Specialist

Customer Retention Specialist | Bournemouth | £24,800 per annum + £8,000 OTE

Are you a confident communicator who thrives in a customer-focused, problem-solving role?  Do you enjoy turning challenges into solutions, engaging with customers, and ensuring smooth sales transactions?  If so, this Customer Retention Specialist position is your opportunity to make a real impact.

This business is a market leader in the automotive industry, known for its customer-first approach, cutting-edge technology, and commitment to transparency, efficiency, and innovation.  With a team of over 250 experts across multiple countries, their culture is built on empowerment, progression, and support – whether that’s through flexible working, regular social events, or career development opportunities.

As Customer Retention Specialist, you’ll benefit from:

• £32,800 OTE ~ Rewarding your success
• Hours ~ Monday – Friday, 9:00am – 5:30pm with 1 in 2 Saturdays (with a weekday off)
• Hybrid Working ~ a balance of office and home-based flexibility
• A fast-paced environment where you can develop your career and make a difference

As Customer Retention Specialist, your responsibilities will include:

• Re-engaging customers, contacting those at risk of leaving and offering solutions to keep them on board
• Working with internal teams and partners to resolve issues and keep transactions moving forward
• Making up to 50 calls per day, ensuring excellent customer service
• Keeping processes on track and updating CRM systems accurately
• Handling payment delays, servicing concerns, and other challenges
• Identifying ways to make retention smoother and more effective

As Customer Retention Specialist, your skills and experience will include:

• Experience in a customer facing role, ideally in retention, sales, or account management
• Being a confident communicator, specific skills with being persuasive, empathetic, and solutions-driven
• Good organisation and attention-to-detail, with the ability to keep multiple cases on track
• Resilience and a motivated person to hit performance goals and keep customers engaged
• Experience using CRM systems and managing customer data

If you thrive in a fast-paced, customer-focused role and want to be part of a growing, forward-thinking company, we’d love to hear from you.  Apply today directly to this advert or call Claire at Rubicon and she’ll talk you through the details.