Head of Product

About The RoleTeam - Prospect, Direct & Life AdviserWorking Pattern - Hybrid - 2 days per week in either of the Vitality offices in Bournemouth or London. Full time hours.We are happy to discuss flexible working! Top 3 skills needed for this role:

• Product Roadmap Management.
• Senior Stakeholder engagement.
• Team Management.

What this role is all about:The Enterprise division is a fully integrated division that designs & delivers innovative products & brilliant experiences for our members & advisers. The Head of Product role brings together all the facets of product management (content, design, UX and ownership) that underpin the basis of our journey experiences to create a centre of excellence across a full end to end set of customer experiences that support not only the future operating model of Enterprise but the wider Vitality group.The Head of Product will be a knowledgeable leader who manages this critical function and works closely with their aligned Journey Director to ensure that our delivery cycles are efficient and that their customer journeys are effortless, industry leading and measured to provide a truly customer centric and seamless experience. The Head of Product will define the medium to long term product strategy by translating the journey strategy into their own development roadmap based on the strategic goals and be responsible for executing that roadmap in collaboration with their engineering counterparts to achieve the journey OKRs.Key Actions

• Define product vision and strategy. You will formulate an inspiring vision and strategy for our customer experiences. Depending upon journey alignment this could be across Advisers, Employers, Prospects, Members or Providers. Build and lead a product team. You will front a cross functional experience squad made up of Product Managers/Owners, Product Designers and Content Designers that drive adoption, engagement and sentiment outcomes across a broad range of end to end customer experiences.

• Define, measure and report on product performance. Work cross functionally to define and own the end-to-end product measures of success and reporting for your journey. You’ll establish clear product goals and performance KPIs, ensuring clear alignment to business strategy and commercial outcomes. Demonstration of effective understanding of all customer pain points within your aligned experience stack with pro-active identification of solutions/initiatives to mitigate. Roadmap planning and execution. Taking accountability for ensuring your aligned customer experiences and product backlogs/roadmaps are available, defined, prioritised, maintained and supported as well as ensuring that are always aligned with the key strategic journey OKRs. Ideally you will define, prioritise and execute the medium to long term (6 - 12 month) product roadmap, translating an agreed vision and product strategy into prioritised initiatives and delivery plans.

• Personal Delivery. Taking personal accountability for supporting Rapid Ideation activities that are generated within your allocated journey experiences with committed participation within the Scaled Agile rollout across Enterprise and achieving certification / re-certification Coach, develop and mentor. You will develop your team of experience professionals, ensuring continuous people development that inspires and delivers high performance.

• Be innovative by being constantly curious, inquisitive and proactive in maintaining knowledge of the latest technology developments both in and out of sector to support Vitality in gaining competitive advantage

What do you need to thrive?

• An experienced product professional.
• An exceptional product leader and team player.
• Highly collaborative.
• Goal oriented and decisive.
• A constant learner.
• A champion for the customer.
• Analytical critical thinker.
• Agile professional.
• Commercially astute.

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Diversity & InclusionWe’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.