Housing Allocations Officer

Positive Employment is currently recruiting for an Allocations officer for our client a local government organisation in Bournemouth.

The successful candidate will support the allocation of social rented and supported accommodation to individuals and families with an identified housing need. This role will be dealing with a significant backlog of allocations.

The post holder will need to have part 6 experience as an Allocations Officer and experience using CBL on Locata.

This is initially a 3 month contract with the possibility to extend after that date. The work will be fully remote, but to attend the office for the first couple of days for induction and laptop collection.

Duties and Responsibilities but not limited to:

• Administer allocations of social rented and supported accommodation in accordance with policies, procedures, and the requirements of the Housing Act 1996 Part 6 (as amended).
• Carry out all necessary verification checks including credit references, address and identification checks to prevent fraud and ensure appropriate nominations to social and supported accommodation.
• Provide a first point of contact for social and supported housing landlords regarding property availability, property adverts, nominations, and refusals.
• Respond to day-to-day queries regarding the allocations policy.
• Provide specialist and comprehensive written and verbal advice to applicants and multiagency partners on allocation and tenancy matters.
• Maintain accurate case file notes and records.
• Provide information, statistics and reports as required and contribute to reviews of policy and procedure.
• Maintain an awareness of housing demands of those with accommodation needs such as emergency homeless, specialised adapted or bespoke need.
• Any other duties and responsibilities that could reasonably be undertaken by the post holder as required by the Manager which are commensurate with the grade of the post and contribute to the prevention of homelessness across.

Personal Requirements:

• Part 6 experience as an Allocations Officer.
• Experience using Choice Based Lettings on Locata.
• Previous experience of working within a customer services environment including face to face and telephone contact with members of the public.
• Previous experience of working with vulnerable clients, those with complex needs or in a challenging environment.
• A Level or NVQ Level 3 qualification or equivalent experience.
• Basic DBS required.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £17.88 per hour

Please note this role is within the scope of IR35.