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Our client is a large local government organisation and looking for an experienced Repairs Coordinator to join their team. This is initially an 8 month contract which may be extended for the right applicant
To work within the Tenancy Advice and Repairs Team, to provide excellent customer service to BCP Homes tenants and leaseholders, commercial, domestic corporate and other external clients by diagnosing repairs and maintenance on first contact.
To provide an efficient scheduling service for Property Maintenance trade operatives by offering mutually convenient appointments within Government set or Service Level Agreement timescale to all clients and customers.
To provide a positive customer experience, providing a high quality and accurate answer to the repairs and maintenance enquiry.
Taking ownership of every repairs and maintenance call, from diagnosing the repair accurately, assigning the correct contractor and trade, allocating the most appropriate schedule of rates code and budget classification, offering a mutually convenient appointment within priority.
Re-schedule any follow on work to complete the repair in preparation for invoicing.
Conduct customer satisfaction surveys.
To provide all customers with an efficient multi-functional service for the repairs and maintenance and facilities management by raising all housing, in/out of scope corporate and external client’s repairs immediately on either the Northgate Housing System or the Asset Management System Tech Forge. All repairs must be raised accurately and scrutinised to ensure that Health & Safety / Gas and Government Legislation is adhered to; ensuring excellent service and health & safety is provided to the customer, and the trade operative at all times.
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
HYBRID WORKING AVAILABLE AFTER 4-6 WEEKS TRAINING
