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Customer Service Operator

The Work Shop
Posted 23 days ago, valid for 7 days
Location

Bournemouth, Dorset BH89BJ, England

Salary

£23,400 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The client is seeking Service Operators for a fixed-term contract until the end of December, with permanent opportunities available thereafter.
  • The role involves handling customer queries, providing first-line investigation, and booking home setup check-ups, requiring excellent communication skills and attention to detail.
  • Candidates should have basic knowledge of computer systems and experience with service desk tools, as well as the ability to thrive in a fast-paced environment.
  • The position offers a salary of £23,400 per annum and requires candidates to have hands-on experience with diagnosing and resolving basic technical issues.
  • The company provides numerous benefits, including 24 days of annual leave, flexible working arrangements, and excellent progression opportunities.

Service Operators - FTC until end of December starting in December - Permanent opportunities available!

Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5)

Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they’re helping thousands of people every month, saving them time, hassle and money.

Our client based in Bournemouth prides themselves on delivering exceptional service to their customers and as a B Corporation since 2018, they believe in making long term decisions that have a positive impact.

Due to their continued success, they are now seeking Service Desk Operators to join their fast paced, fun, vibrant and supportive team.

As a Service Desk Operator you will be responsible for handling customer queries, providing first line investigation and booking home set up check-ups with customers whilst fostering long term relationships.

What the role will involve:

  • Receive and handle requests for service from Movers, Partners and Suppliers via - Phone - Chat / WhatsApp - Email
  • Logs incidents and service requests and maintains relevant records
  • Records incidents cataloguing them by symptom and resolution
  • Identify and diagnose issues and problems
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
  • Advise users on appropriate course of action
  • Responds to common requests for service by providing information to enable fulfilment
  • Escalate, if needed, unresolved problems to a higher level of support
  • Book / rebook Home Setup and Bills Checkups

About you:

  • Excellent oral communication skills
  • Organised and detail-oriented
  • Ability to diagnose and resolve issues
  • Basic knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Excellent communication and interpersonal skills
  • Have the ability to thrive in a rapidly changing environment and handle
  • Ability to manage multiple tasks at any given time, with impeccable attention to detail

Experience that will help you in this role:

  • Understanding of Service desk Tools and experience of ticket management
  • Knowledge of the Information Technology Infrastructure Library (ITIL).
  • Experience with councils and or utility suppliers

What you will get in return:

  • 24 days annual leave plus bank holidays
  • Your birthday off as a FREE extra day of holiday
  • Ability to purchase up to 5 extra days Annual Leave
  • Enhanced Maternity and Paternity Leave
  • Bereavement and Compassionate Leave
  • Sabbatical Policy Wellbeing
  • Access to an Independent Wellbeing Coach and wellness events
  • Flexible/hybrid working
  • Access to Mental Health First Aiders
  • Free flu vaccines
  • Cycle to work scheme
  • Incentives Financial health
  • Company Pension
  • Company sick pay
  • A super-friendly, supportive and productive team environment
  • Excellent progression opportunities
  • Access to 1000’s of online training courses

Hours of work: 37.5 hours per week; shift pattern between 9am and 7pm Monday - Friday and Saturday 10am - 1pm (1 in 4 each)

Hybrid working - 2 days from home.

Salary: £23,400 per annum

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.