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Service Operators - FTC until end of December starting in December - Permanent opportunities available!
Our client is an award-winning technology start up, currently experiencing a period of growth, spurred on by the first-class service they provide to their customers, proven in the highest Trust Pilot score in their sector (4.8/5)
Their mission is to make home moving easier; from renters and buyers, to managing agents and landlords, they’re helping thousands of people every month, saving them time, hassle and money.
Our client based in Bournemouth prides themselves on delivering exceptional service to their customers and as a B Corporation since 2018, they believe in making long term decisions that have a positive impact.
Due to their continued success, they are now seeking Service Desk Operators to join their fast paced, fun, vibrant and supportive team.
As a Service Desk Operator you will be responsible for handling customer queries, providing first line investigation and booking home set up check-ups with customers whilst fostering long term relationships.
What the role will involve:
- Receive and handle requests for service from Movers, Partners and Suppliers via - Phone - Chat / WhatsApp - Email
- Logs incidents and service requests and maintains relevant records
- Records incidents cataloguing them by symptom and resolution
- Identify and diagnose issues and problems
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Advise users on appropriate course of action
- Responds to common requests for service by providing information to enable fulfilment
- Escalate, if needed, unresolved problems to a higher level of support
- Book / rebook Home Setup and Bills Checkups
About you:
- Excellent oral communication skills
- Organised and detail-oriented
- Ability to diagnose and resolve issues
- Basic knowledge of computer systems and mobile devices
- Hands on experience with diagnosing and resolving basic technical issues
- Excellent communication and interpersonal skills
- Have the ability to thrive in a rapidly changing environment and handle
- Ability to manage multiple tasks at any given time, with impeccable attention to detail
Experience that will help you in this role:
- Understanding of Service desk Tools and experience of ticket management
- Knowledge of the Information Technology Infrastructure Library (ITIL).
- Experience with councils and or utility suppliers
What you will get in return:
- 24 days annual leave plus bank holidays
- Your birthday off as a FREE extra day of holiday
- Ability to purchase up to 5 extra days Annual Leave
- Enhanced Maternity and Paternity Leave
- Bereavement and Compassionate Leave
- Sabbatical Policy Wellbeing
- Access to an Independent Wellbeing Coach and wellness events
- Flexible/hybrid working
- Access to Mental Health First Aiders
- Free flu vaccines
- Cycle to work scheme
- Incentives Financial health
- Company Pension
- Company sick pay
- A super-friendly, supportive and productive team environment
- Excellent progression opportunities
- Access to 1000’s of online training courses
Hours of work: 37.5 hours per week; shift pattern between 9am and 7pm Monday - Friday and Saturday 10am - 1pm (1 in 4 each)
Hybrid working - 2 days from home.
Salary: £23,400 per annum
