Administration Coordinator

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

Client Details

Our client is well established within their sector and their mission is to enhance the lives of ageing adults and their families, and to pioneer greater professionalism within care work based in Bournemouth.

Description

The key responsibilities for the Administration Coordinator role are:

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Perform daily reconciliations of visits and flag and investigate discrepancies.
• Manage Care Pro expenses ensuring that clients are billed and Care Professionals are paid in a timely manner.
• Ensure that targeted gross margins are achieved by driving visit efficiency ie travel times.
• Be responsive to changes in the schedule and liaise with relevant team members.
• In conjunction with client services, to match Care Professionals to new clients and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop effective working relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Profile

The successful candidate for the Administration Coordinator role is someone with the following:

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics or finance.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytically with the ability to work on own initiative and meet deadlines.

Job Offer

The candidate for the Administration Coordinator role will receive:

• Holiday Package - 28 days annual leave
• Pension
• Competitive Salary