- Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives.
- Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience.
- Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
- Maintain a high level of knowledge of processes and procedures in own area of work.
- Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
- Collect, collate, analyse, and disseminate statistical data relevant to the service unit.
- Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
- Contribute to the redesign of workflows within databases to enhance efficiency.
- Ensure that data area records are meticulously maintained and kept up to date.
Back to searchAdministrator
Fox Morris Group Ltd
Posted 18 hours ago, valid for 15 days
Bournemouth, Dorset BH11RX, England
£16.3 per hour
Full Time
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Sonic Summary
- The role involves empowering team members through guidance, support, and coaching on complex technical processes to enhance performance and achieve objectives.
- Candidates must demonstrate exceptional communication skills and active listening to meet customer expectations and resolve complex inquiries promptly and professionally.
- The position requires organizing multi-agency meetings, capturing decisions accurately, and summarizing key information effectively.
- A high level of knowledge in processes and procedures is essential, along with achieving high accuracy in data input and maintaining meticulous records.
- The job requires at least 3 years of experience and offers a salary of $60,000 annually.
