- Empower team members by providing clear guidance, support and coaching on complex technical processes and systems within a set of guidelines, fostering a collective talent that results in enhanced performance and achievement of objectives.
- Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience.
- Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
- Maintain a high level of knowledge of processes and procedures in own area of work.
- Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
- Collect, collate, analyse, and disseminate statistical data relevant to the service unit.
- Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
- Contribute to the redesign of workflows within databases to enhance efficiency.
- Ensure that data area records are meticulously maintained and kept up to date.
Back to searchAdministrator
Fox Morris Group Ltd
Posted a day ago, valid for 15 days
Bournemouth, Dorset BH11RX, England
£16.3 per hour
Full Time
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Sonic Summary
- The role involves empowering team members through guidance, support, and coaching on complex technical processes to enhance performance and achieve objectives.
- Candidates must demonstrate exceptional communication skills and active listening to meet customer expectations and resolve complex inquiries promptly and professionally.
- The position requires organizing multi-agency meetings, capturing decisions accurately, and summarizing key information effectively.
- A high level of knowledge in processes and procedures is essential, along with achieving high accuracy in data input and maintaining meticulous records.
- The job requires at least 3 years of experience and offers a salary of $60,000 annually.
