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- Location: Bournemouth
- Salary: £22ph (£35,000 annually)
- Job Type: Temporary
We are seeking a dedicated Housing Officer to manage a portfolio of approximately 120 rented properties across Bournemouth, Poole, and Southampton. This role involves managing a mix of general needs and supported tenancies, requiring flexibility, excellent customer service skills, and a strong understanding of property management.
Day-to-day of the role:- Conduct scheme inspections to ensure health & safety, identify necessary repairs, and maintain communal areas.
- Perform customer home visits for tenancy audits, address housing issues, conduct basic repair inspections, and prepare damp & mould reports.
- Handle general housing enquiries via phone, email, and letter.
- Provide support to tenants to help sustain their tenancies.
- Manage voids and lettings, including requesting nominations, showing vacant properties, and overseeing tenancy sign-ups.
- Investigate and address nuisance and anti-social behaviour reports.
- Ensure tenants understand their rights and responsibilities.
- Conduct estate inspections and monitor cleaning, grounds maintenance, and repairs.
- Promote tenant and resident engagement in service delivery and decision-making.
- Professional qualification in housing management or relevant experience.
- Knowledge of the legal and regulatory framework of social housing and property/tenancy management.
- Experience in general needs housing/tenancy management and supported housing.
- Understanding of issues faced by tenants with learning disabilities, mental health needs, and physical/sensory impairments.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively as part of a team.
- Proficiency in Microsoft Office applications and housing management systems.
- Full clean driving licence and use of own car.
- Competitive salary.
- Opportunity to work in a dynamic and supportive environment.
- Exposure to a variety of housing management challenges.
- Professional development opportunities.
To apply for this Housing Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
