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We are looking for a dedicated and detail-oriented Reservations & Pre-Travel Services Executive to join our team. The ideal candidate will be responsible for managing and coordinating reservations for our clients, ensuring a seamless and efficient booking process. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks simultaneously. You will be the first point of contact for our clients, providing them with information about availability, rates, and services. You will also be responsible for processing reservations, handling cancellations and modifications, and resolving any issues that may arise. The successful candidate will have a keen eye for detail, the ability to work under pressure, and a commitment to providing exceptional service.
Key Responsibilities - Reservations
* Work with the Reservations Manager to support and perform the Reservations job function for operators/agents & direct passengers
* Daily inbox management - responding to customer enquiries directly and co-ordinating responses required from other team members.
* Groups Management - loading initial group contracts, rooming lists and maintaining records (i.e. deposit due dates, identifying group variations)
* Issuing booking sales reports on a daily basis
Key Responsibilities - Visa Processing
* Work with Reservations Manager to support the company's visa processing function through providing accurate and relevant visa information letters to all new bookings in accordance with their travel requirements
* Monitor and respond where necessary all e-mails received into the Visa inbox
Key Responsibilities - Tour Documentation
* Work with the Reservations Manager in the fulfilment of all tour documentation (pre and post travel) for the guests
Key Responsibilities - Tour Loading
* House management of the Reservations system - undertake the responsibility of tour loading and inventory management
* Promotions - Creating and editing reservation promotions and special offers
Key Responsibilities - Ad Hoc
* Support the department with the processing of customer feedback data
Key Skills, Attributes and Abilities
* Excellent communicator via phone, e-mail and face to face
* Proactive and able to take initiative
* Approachable and able to build effective relationships
* A strong understanding of GDPR
* Flexible team player
* Good Word / Excel / Powerpoint / Outlook skills
* Travel and sales industry experience preferred
* Travel opportunities
* The role is office-based
Standard Hours:
Monday - Friday 37.5 hours
Office open between 8.30am and 6.00pm (reduced hours may be considered subject to candidate and salary adjusted accordingly)
Working Hours: 8.30am - 5.00pm
9.00am - 5.30pm
9.30am - 6.00pm
Interested please call Hollie on (phone number removed) or email (url removed)
