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Unlock a world of opportunities and take your career to the next level with a role that not only offers a secure and progressive work environment but also places a high value on your contributions and achievements. As a Customer Support Coordinator, you will be part of an inclusive and forward-thinking business that is deeply invested in the growth and development of its people. This is your chance to join one of the UK's leading food businesses, supplying chicken and turkey to the nation's major supermarkets and well-known restaurants, and enjoy benefits that include a competitive holiday allowance, pension contributions, staff discounts, and much more.
What You Will Do:
- Handle EDI order receipt, ensuring all retail orders are processed correctly, and resolve any issues with missing or failing orders.
- Make required amendments to orders based on information from site planning and dispatch teams, ensuring accuracy in order and case volumes.
- Enter and process all Food Service orders, including any direct store delivery requests, and manage any commercial sales order issues or amendments.
- Update customers with shortage information and manage product life concessions in the system.
- Complete the Epod Process and resolve any ASN issues, including emergency cost price changes.
- Provide general enquiries support to internal teams and customers, ensuring a high level of service.
What You Will Bring:
- A flexible, resilient approach with excellent problem-solving skills.
- The ability to work independently, especially during weekends, with a focus on detail and accuracy.
- Strong written and verbal communication skills.
- Proficiency in Excel and knowledge of Order Management Systems (desirable).
- Previous experience in a customer support or order management role (desirable).
This role is crucial in ensuring the smooth operation of the company's supply chain function, directly contributing to the delivery of quality products to customers across the UK. The company prides itself on owning and managing its entire supply chain, offering careers that span a whole range of functions from farms to factory and all the way to the customer door.
Location:
This home-based role requires proximity to one of the company's major processing sites, ideally within a 30-60 minute commute, ensuring flexibility and accessibility.
Interested?:
If you're ready to step into a dynamic role that offers not just a job but a long-term career with continuous development opportunities, then don't hesitate. Apply today to become a Customer Support Coordinator and be part of a team that takes pride in delivering great results. Your next big opportunity awaits!
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
