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Commercial Account Manager
Location:Brackley
Salary:£30,000 £35,000
Hours:Full-time, Monday to Friday 8.30-5.00
Benefits:
- Continuous opportunity for career progression and further qualifications.
- Pension Contributions & Employee Benefits Schemes.
- Free on-site parking.
- Beautiful rural location inside a listed barn.
- Regular Team Events and Activities.
- Day-off for your Birthday.
The Company
Our client is one of the most trusted and reputable organisations within the insurance industry, regularly winning consumer awards for their excellent products and best-in-class customer service. They have been going for over a century and manage their clients from local offices, ensuring community is at the heart of the business.
The Role
We have a fantastic and exciting opportunity for a driven, energetic and enthusiastic Commercial Account Manager to provide a fantastic customer experience to their valued clients. You will be managing the day-to-day needs of our commercial clients, ensuring they receive the highest level of customer service.
Responsibilities:
- Handling day to day enquires, renewal preparation, cross-selling through to negotiating new policies to existing clients as their businesses change and grow, asking for referrals and working with our service and claims advisers to ensure a smooth customer journey and taking payments, the role provides you with incredible variety with the opportunity to understand how all areas of the business work.
- Ensuring existing relationships are renewed and long-term customer relationships are maintained, effectively generating an overall sales growth by retention, cross-sales and referrals.
- Reviewing and processing amendments to policies arising from changes to cover and circumstance, meeting the customer service standards and ensuring cover is appropriate.
- Identify opportunities for cross-selling (including financial services).
- Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet requirement and standards of our client.
Skills and Requirements:
- Previous experience working with Commercial Insurance industry is essential.
- Good organisational skills and the ability to manage a busy workload and prioritise tasks.
- Be self-motivated, willing to learn and enthusiastic.
- Excellent communication skills both verbal and written.
- Strong IT literacy, proficient using MS Office Applications.
- Minimum of Grade C/Grade 4 in GCSE Maths & English.
- Full driving licence and access to your own car for customer visits.
