Are you a skilled engineer that has experience in management and looking to join a growing business that provides a huge level of autonomy and opportunity to succeed.

Impact Recruitment are currently recruiting for a Field Service Manager to work with a well-established, family-run business. The company began over 20 years ago and is a trusted leader in the materials handling equipment industry.

Position: Field Service Manager

Location: Brackley

Hours: Monday-Friday 8am-5pm

Contract Type: Full-Time Permanent

Pay: 55,000 - 65,000 (DOE)

Responsibilities and Duties:

As a Field Service Manager, you will play a pivotal role in managing an efficent and profitable field service operation that can be scaled up as the business grows.

Leading and managing the office and field teams to achieve required levels of performance. Fully accountable for the performance of your team and for all HR responsibilities including hire and fire
Overseeing the daily scheduling and invoice operations. Using your experience to caoch best practices and promote efficient operations.
Being the main point of contact for customer technical support, diagnosing, documenting and reoslving issues. Working with lead engineers and suppliers for support technical issues.
Spending routine scheduled time in the field to assist the engineers and build strong relationships. Providing occasional emergency cover when necessary.
Monitoring spares availability for the engineers and managing their van stock to maximise first fix rates.
Promoting the companys service offering at every opportunity and working with the engineers to encourage and incentivise them to do the same.
Taking ownership of the customer relationship and customer satisfaction with our service offering.

Qualifications and Skills:

Ideally have a qualification in an electrical and mechanical field
MUST have previous experience as a Field Service Engineer
MUST have managed a team of engineers, at least at a supervisor level.
MUST have proven ability to meet goals - with a demonstrable record of achievement in field service metrics
Evidence of relevant education and training
Electrical and Mechanical product knowledge
Proficiency in effective communication, both with your team and customers
Full UK driving license

Benefits:

Company Car provided
Laptop and phone provided
Opportunity for progression into a potential Head of Service role managing Regional Service Managers
Participation in team and company gamification programs

If you are a motivated, results-driven individual with a strong background in engineering that enjoys a hands on management role, then please apply with an up to date CV. Impact are working on behalf of a client. If you do not hear back within 72 hours of your application then please assume you have been unsuccessful.