- Be a proven self-starter who can identify current and future problems and find solutions.
- Demonstrable analysis of complaints/remediation related issues with experience of delivering projects across people, process, and systems.
- Undertake detailed requirements analysis, working with stakeholders to investigate and model business processes, functions, and information flows and data structures.
- Consult with internal and external stakeholder to define requirements and related processes using Group and Industry business analysis standard approaches and techniques.
- Gather and document functional and non-functional requirements for sign-off prior to converting these to a functional specification and technical specification for handover to IT design/development teams, Operations, and the Business
- Able to apply process mapping and redesign skills: Define āAs-Isā and Target Operating Model (TOM)/āTo Beā processes.
- Support the project team on scoping, objectives, estimation, assumptions, risk and dependency analysis and liaison with development teams/key stakeholders as agreed.
- Produce ad hoc data analytics/reports.
- Develop and manage project documentation deliverables.
- Complete special projects and other functions, as required.
- Be committed to working onsite in Bracknell.
- Possess practical in-depth experience of complaints/remediation process.
- Previous experience in the role
- Excellent research and analytic skills
- In-depth knowledge of data modelling techniques
- Working knowledge of relevant business management principles