- Mapping complaint customer journeys.
- Undertaking detailed analysis of model business processes, functions, information flows and data structures.
- Consulting with clients to define requirements using Industry approaches and techniques.
- Gathering functional and non-functional requirements for sign-off.
- Converting requirements to a technical specification for different business areas.
- Supporting the project manager on scoping, objectives, estimation, assumptions, risk analysis, and communication with stakeholders.
- Creating data analytics/reports and process maps.
- Developing and manage project documentation deliverables.
- Complete special projects and other functions, as required.
- Previous business analyst experience.
- Knowledge of customer complaint journey and complaint regulations.
- Operational knowledge.
- Excellent research and analytic skills
- In-depth knowledge of data modelling techniques.
- Working knowledge of relevant business management principles.
- Excellent attention to detail.
- Excellent verbal and written communication.