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Are you an immediately available Manager , with experience developing and motivating a large customer service department, responsible for credit assessment, compliant handling, anti-fraud processes and customer/dealer joy?
We are seeking a positive and influential personality with an appreciation for consistency, regulation and best practice who realises the importance of legal, regulatory and reputational implications. You will need to create a team environment where the team are empowered and take ownership for their actions and recognised for the value they add. You will need strong leadership experience and strong Consumer Duty experience. You will deliver regular reporting through first line QA to manage deliverables and service KPI's and identify where improvements and support are required. Management of the credit assessment and activation work queues to ensure completion in a timely manner. You will also be required to support the Customer Department Manager when required and implement departmental process improvements using TQM (Total Quality Management) principals.Â
Qualifications, skills and experience: Required
- Experience of managing large teams within a successful call centre environment
- Solid understanding of the legal and regulatory framework that governs the finance industry
- Significant experience as a high credit assessment mandate holder is preferable
The role is inside IR35 and is £300 per day via an umbrella company. The role is initially for 6 months with the potential to extend. The role is based in Bracknell and offers flexible working- 35 hr week-Monday-Friday with an occasional 10-6 day and Saturdays. A day in lieu of Saturday will be offered the following week and there is the option to take a 30 minute lunch over 4 days so that the fifth day will be a 2pm finish.Â
