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We are currently for an experienced Complaints Handler to join the customer service team for a fantastic organisation based in Bracknell. You will play a key role in handling complaints quickly and at high quality standards.
The Role
In this role, you will be responsible for managing customer complaints from start to finish. The key responsibilities will include:
- Be the first point of contact for customers with queries and concerns.
- Investigate these complaints, providing appropriate solutions.
- Liaise with internal and external teams to resolve this issues.
- Recommend improvements to help prevent future complaints, and provide excellent customer service.
The Ideal Candidate
The ideal candidate will have strong communication skills, both written and verbal and an excellent customer-focused approach. You should be able to handle complaints in a professional manner. Experience in customer service, particularly with complaints, is important, and you’ll need to make fair decisions while managing your workload efficiently.
Additional Information
Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.
