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Complaints Handler

Hartley Resourcing
Posted 14 hours ago, valid for 19 days
Location

Bracknell, Berkshire RG42 2HJ

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking an experienced Complaints Handler to join a customer service team in Bracknell.
  • The role involves managing customer complaints from start to finish and providing high-quality solutions.
  • Candidates should possess strong communication skills and a customer-focused approach, with experience in handling complaints.
  • The position requires the ability to investigate issues and recommend improvements to prevent future complaints.
  • The salary for this role is competitive, and applicants should have relevant experience in customer service.

We are currently for an experienced Complaints Handler to join the customer service team for a fantastic organisation based in Bracknell. You will play a key role in handling complaints quickly and at high quality standards.

The Role

In this role, you will be responsible for managing customer complaints from start to finish. The key responsibilities will include:

  • Be the first point of contact for customers with queries and concerns.
  • Investigate these complaints, providing appropriate solutions.
  • Liaise with internal and external teams to resolve this issues.
  • Recommend improvements to help prevent future complaints, and provide excellent customer service.

The Ideal Candidate

The ideal candidate will have strong communication skills, both written and verbal and an excellent customer-focused approach. You should be able to handle complaints in a professional manner. Experience in customer service, particularly with complaints, is important, and you’ll need to make fair decisions while managing your workload efficiently.

Additional Information

Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.