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Reed Public Sector is urgently recruiting for 5 temp Customer Relations Partners for a Housing Association in Bracknell.
Hybrid working: 3 days in the office
Purpose of jobOur Complaints Centre of Excellence is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. Customer Relations Partners are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Key duties and responsibilities- Become a customer experience expert and brand ambassador.
- Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
- Conduct investigations into complaints received and reach an outcome based on the merits of each case.
- Communicate your findings and outcome to our customers, and stakeholders, clearly and concisely, constructing a strong oral and written case.
- Liaise and develop a working relationship with other Departments across the organisation and external stakeholders, including the Housing Ombudsman, contractors, and local councillors.
- Assist with any necessary feedback to individual colleagues, managers, or teams.
- Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities.
Requirements:
Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly. Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairly Experience of working within a complaints or outbound sales role.
Sounds like something for you??
APPLY NOW!
Alternatively contact Muzna at Reed Reading office
