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- Answer customer and dealer phone calls in line with the department's Service Level Agreements.
- Build and maintain strong dealer relationships through clear and effective communication, ensuring every interaction is positive.
- Provide a high level of customer service, responding to queries in a timely manner.
- Make changes to customers’ finance agreements, ensuring accuracy in all processes.
- Accurately allocate manual payments to customer agreements.
- Efficiently check and process finance documentation.
- Respond to correspondence from customers, maintaining excellent attention to detail.
- Previous experience working in a customer service environment.
- Strong communication skills with the ability to build rapport with both customers and colleagues.
- Excellent organisational skills, with the ability to prioritise tasks, multitask, and meet deadlines, even under pressure.
- Quality-conscious, with a keen eye for detail.
- This role is subject to satisfactory references, including a DBS Check and Financial Check.
- Previous experience in the motor finance industry is highly preferable.
