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Customer service representative
Customer Service Representative

Customer Service Representative

Marc Daniels

Posted 2 days ago, valid for a month

Bracknell, Berkshire RG42 2HJ

Full Time

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Sonic Summary

A hybrid opportunity is available for a Customer Service Representative at a well-known automotive company in Bracknell on a 6-month rolling contract with the potential to become permanent.
The role offers flexible hours and involves answering calls from customers and dealers, making changes to finance agreements, and checking finance documentation.
Candidates should have previous experience in a customer service environment, knowledge of FCA and Consumer Duty guidelines, and B2C experience.
The salary for this position is competitive, although the exact figure is not specified in the job description.
This is a great chance to join a supportive and established company in the automotive sector.

A hybrid opportunity has arisen for a Customer Service Representative to join a well-known automotive company based in Bracknell on a 6 month rolling contract with possibility of going permanent.

This is a great opportunity to join a well-established and very supportive company.

This role features hybrid working and flexible hours.

Responsibilities:

Working within the departments Service Level Agreements, answering phone calls from customers and dealers.
Making changes to customers' finance agreements.
Allocating manual payments to customers' agreements accurately.
Checking finance documentation efficiently.

Requirements:

Previous experience working in a customer service environment
Knowledge of FCA and Consumer Duty guidelines
B2C experience

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