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We are seeking an experienced candidate with order management experience and strong French language, both written and verbal. The successful candidate will be customer-orientated with proven experience in high-volume order processing. An exciting opportunity within a dynamic and busy team!
Job Title: French Speaking Customer Service Representative
Salary: 28,000 - 30,000 per annum
Location: Bracknell
Responsibilities:
- Using your French Language to manage a retail client portfolio for order management and processing
- Processing client retail orders onto the CRM system to release accurate information to 3rd Party distributors
- Ensuring all EU orders are compliant with ever-changing EU and Customs regulations
- Liaising with 3rd Party warehouses to ensure orders are actioned, packed, and dispatched in line with client guidelines
- Providing proactive, excellent customer service both written via email and verbal
- Following up delivery discrepancies ensuring invoices are paid
Skills & Experience:
- French language both written and verbal
- Order entry and management at a high volume
- A resilient and calm attitude, due to the reactive and fast paced nature of the business
- Great communication skills and "can do" attitude
- Able to work on own initiative
- Well organised and reliable, with a systematic approach to work
- Proactive nature with the desire to follow cases through to resolution
- Ability to make improvements in processes, procedures, and systems
- Experience of using Amazon Vendor Central (Desirable)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
