Customer Issue Resolution Representative

Manpower has an exciting opportunity for a Customer Issue Resolution Representative to join the team with our Client based in Bracknell. With the opportunity to work a hybrid mix of home and office working you will be responsible for delivering high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution.

This is a customer-facing position, interacting directly with external customers, Quality Teams, and partnering with internal clients and cross-functional team members to drive results. The main objective in this role is to secure efficient AR collection and ensure fast cycle time on Customer Complaint management activities.

This is a varied role and some day to day responsibilities will include:

• Handling customer issues related to billing, collections and complaint management including disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints
• Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication

• Must be able to work and handle sensitive/confidential financial data
• Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing

• Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications

The successful candidate will have strong customer facing skills, with the ability to maintain a professional and tactful demeanour in difficult situations, have strong interpersonal skills with the ability to make and maintain lasting professional relationships and the ability to handle a variety of enquiries while developing solutions for complex problems.