Credit, Operations, and Service Delivery Manager

Job Advertisement:

Credit, Operations and Service Delivery Manager (Contract Role)

Location: Bracknell, BerkshireSalary:£300 per dayContract Duration: 6 months

Introduction

Are you an accomplished leader with a passion for driving excellence and fostering a culture of empowerment? We are hiring for the role of Credit, Operations and Service Delivery Manager based in Bracknell, Berkshire. This contract opportunity offers a competitive daily rate of £300 over a 6-month period, with the potential to make a significant impact in a fast-paced, collaborative environment.

This role is ideal for someone who thrives on delivering exceptional results, building strong relationships, and leading high-performing teams.

The Role

As the Credit, Operations and Service Delivery Manager, you will take charge of a department responsible for key functions such as credit assessment, complaint handling, anti-fraud processes, and retailer service delivery. This multifaceted role requires strong leadership, a strategic mindset, and a focus on operational excellence.

Key Responsibilities:

• Relationship Management: Build and maintain strong relationships with retailers and internal teams to establish the organisation as the "Lender of Choice."
• Leadership: Motivate and manage a high-performing team, ensuring they deliver excellent service aligned with regulatory and business standards.
• Regulatory Compliance: Lead by example, promoting best practices and ensuring the department’s conduct aligns with legal and reputational standards.
• Performance Monitoring: Use reporting tools to track deliverables, monitor KPIs, and identify opportunities for improvement.
• Resource Planning: Manage the department’s resources effectively to ensure adequate coverage across shifts and workloads.
• Strategic Contribution: Develop the department’s annual plan, setting clear objectives aligned with organisational goals and strategies.
• Process Improvements: Implement efficiencies using Total Quality Management (TQM) principles to streamline workflows and enhance productivity.

This is a senior role that involves fostering a culture of ownership, accountability, and recognition within your team while maintaining a focus on delivering exceptional service to retailers and customers.

About You

We are looking for an experienced and proactive leader with a proven ability to drive performance and manage complex operations. You’ll bring both strategic vision and practical expertise, thriving in a customer-focused environment.

Essential Skills and Experience:

• Strong leadership skills with the ability to inspire and influence others to achieve results.
• Experience managing large teams, ideally in a call centre or similar high-pressure environment.
• Comprehensive knowledge of the legal and regulatory framework governing the finance industry.
• Excellent organisational skills, with the ability to manage multiple priorities and meet tight deadlines.
• A commitment to fostering a respectful, inclusive, and empowering workplace culture.

Desirable Attributes:

• Confident yet flexible, with a proactive approach to problem-solving.
• Open to constructive feedback and willing to adapt as needed.
• Compassionate and thoughtful, with a focus on collaboration and positivity.
• Results-driven, with a talent for identifying inefficiencies and streamlining processes.
• Leads by example, promoting integrity and a commitment to excellence.

Your ability to build trust, promote best practices, and inspire your team will be key to success in this role.

The Offer

• Daily Rate:£300 per day.
• Contract Duration: 6 months, with the possibility of extension based on performance and business needs.
• Working Hours: Core hours are 9-5, Monday to Friday, with occasional 10-6 shifts and Saturday work. A day in lieu will be provided for any Saturday worked, and there is flexibility to finish at 2 PM one day per week by compressing lunch breaks.
• Flexibility: While office presence is required, you may request to work from home for up to 50% of your working days each month, subject to business requirements.

This is a fantastic opportunity to lead a high-performing team in a respected organisation that values innovation, integrity, and collaboration.

Apply Now

Are you ready to take on this challenging and rewarding role? If so, we’d love to hear from you! Please submit your updated CV and a cover letter detailing your leadership experience and how it aligns with this opportunity.