Head of Advice

Harris Hill is excited to be working with a fantastic charity based in Berkshire, in their search for a Head of Advice.

Location: Based predominantly in Bracknell and Maidenhead offices (potential for some remote working)

Salary: £40,000 -£45,000

As Head of Advice, you will ensure delivery of high-quality advice services across multiple channels, maximising engagement and access. 

Key responsibilities include:

• Ensuring that advice services meet local needs, are effectively managed, consistently delivered and developed to achieve funder requirements, agreed KPIs, accreditation and contractual obligations, client outcomes and regulatory requirements.
• Ensuring that clients and the charitable objectives remain at the heart of the service.
• Working as part of the senior leadership team to support the Board of Trustees and CEO to develop and monitor the strategic plans that reflect the mission, vision and values of the organisation.
• Developing and maintaining stakeholder relationships 

The successful candidate will be an inspiring leader who enjoys creating atmospheres where people can thrive and will be experienced in managing a team to deliver high performance, while putting people at the centre of everything you do. You’ll be passionate about developing partnerships and will look for ways to ensure processes are efficient and accessible, in order for the organisation to provide straightforward ways for as many clients as possible to access services, while ensuring Key Performance Indicators (KPIs) are met. You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will possess excellent communication skills, with the ability to communicate assertively but calmly and compassionately, speaking confidently to people at all levels of the organisation. Crucial to the role is a strong understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and oversee QAA.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.    

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.