NOC Engineer
3-6 Month Contract
Hybrid
Our global life sciences client is looking for a NOC Engineer to join them on a 3-6 month contract. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion.
Accountabilities:
- Provide triage and analysis of network incidents
- Resolve basic network incidents and requests
- End-to-end incident management, bringing in additional skilled resources as required
- Follow standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
- Take ownership of issues reported and seeing problems through to resolution
- Provide timely updates to stakeholders or incident manager during incidents
- Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
- Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
- Proactively identify, engage, and act on situations where "things could be better"
- Collaborate with L2 Operations & Engineering teams and 3rd party carriers
- Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
- Fulfillment of DHCP & DNS requests
- Ensure all issues are properly logged and updated accordingly
Experience Required:
- Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc.
- Basic understanding of the TCP/IP protocol suite (protocols, ports etc)
- Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame
- Excellent analytical and troubleshooting skills
- Basic understanding of ITIL and its principles such as event, incident, problem, and change management
- Organizational skills to manage multiple priorities at one time while meeting deadlines
- Experience working with customers remotely and over the phone to assist with network troubleshooting
To apply for this position please submit your CV.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.