Our client, a 5-star hotel near Bracknell are looking to recruit a Night Guest Services Manager to join their team.Job OverviewTo lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure. Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times. This Night Guest Services Manager position offers a very *Complimentary nights with breakfast within their group*50% F&B discount at selected restaurants *Very generous Employee Introductory Scheme offered*Team members' awards and incentives schemes*Contributory pension scheme entitlement from date of commencement*Life assurance cover for all team members*Uniform laundered complimentarily*Complimentary meals whilst on duty at our team members' restaurants*Complimentary Internet at allocated computers in team areas*Interest free Season Ticket Loan / Cycle to work scheme*Occupational Health, including subsidised massage treatments and health clinics*Complimentary Eye Test for VDU usersKey Responsibilities:*Oversee night-time Front of House operations to ensure smooth processes and exceptional guest experiences.*Provide team support and guidance to maintain high service standards and seamless collaboration.*Address and resolve guest complaints, log incidents, and follow up with the General Manager and guests.*Maintain an active lobby presence, particularly during peak times, greeting guests and attending to VIPs.*Engage with guests throughout their stay, promoting a warm, welcoming environment and highlighting hotel services.*Manage team training and monitor performance daily.*Complete nightly reporting, including preparing briefing sheets, running end-of-day system processes, and sharing reports with department heads.*Coordinate with other hotel departments to anticipate and fulfill guest needs.*Conduct nightly inspections of Front of House, Back Office areas, and guest rooms, addressing any issues or complaints.*Act as a brand ambassador by embodying the company's values.*Comply with health, safety, fire, and security regulations, ensuring certifications are current.*Take on additional tasks as needed and adjust working hours to meet operational requirements.Requirements & Desirables:*Hospitality degree*5-star experience*Previous Duty Manager experience *Computer Management system*Customer orientated*Good written and spoken English*Good organization*Team player*Opera Knowledge is desirable *Full and Clean Driving LicenceIf you are a Guest Services Manager looking for a fantastic new evening based opportunity, then this is the role for you!Scattergood's are acting as an agency on behalf of this vacancy. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. For this position, and other live vacancies, please visit our website www.scattergoods.co.uk
Back to searchNight Guest Service Manager
Scattergoods Agency
Posted 19 hours ago, valid for 21 days
Bracknell, Berkshire RG42 2HJ
£28,000 - £33,600 per annum
Full Time
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Sonic Summary
- Our client, a 5-star hotel near Bracknell, is seeking a Night Guest Services Manager to lead the Front of House operations and ensure exceptional guest experiences.
- The role requires a minimum of 2 years of experience in a similar position, preferably with 5-star hotel experience.
- The Night Guest Services Manager will receive a competitive salary, along with benefits such as complimentary nights with breakfast, a 50% discount at selected restaurants, and a contributory pension scheme.
- Key responsibilities include overseeing night operations, managing team performance, and addressing guest complaints while maintaining high service standards.
- Candidates must possess a hospitality degree, strong organizational skills, and a full clean driving license to be considered for this opportunity.
