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FM Help DeskAdministrator Bracknell- Permanent
Location:Bracknell
Basic Salary:£28,500 Perm Annum
Hours of Work:Monday - Friday 8am-5pm
A World Leading Service provider who operates on an international scale is looking for a FM Help Desk Administratorbased in Bracknellarea working for very busy corporateoffice.This role is withthe hours of Mon-Fri 8am-5pmso the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experienceand dealt with planning reactive.
Key responsibilities:
- Handling telephone and email queries from clients and engineers on outstanding and ongoing work orders.
- Raising jobs and closing jobs on the CAFM system
- Categorizing and resourcing the correct engineer based on skills and proximity to work location.
- Contacting other branch members about queries on purchase orders, thresholds and call-out responses.
- Recording reactive maintenance calls onto a computerized system.
- Working on the internal system and clients throughout the day.
- Cover Holiday/Sickness for colleagues
- Assist other team members when required.
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements.
- Processing invoices and raising purchase orders.
- Working to tight deadlines and targets provided my management in accordance with contract requirements.
- Any other duties requested by the Helpdesk Manager.
Key Requirements:
- Must have FM and Helpdesk experience using Concept
- Strong organization skills.
- Can work well in a large team and can also Multi-task
- Previous experience in client facing role
- Confident with numbers as you will be prepping and carrying out the billing on a weekly and monthly basis to the client.
- Experience in accounting or finance will be an advantage.
- Confident with Excel
- Must be able to demonstrate a strong sense of customer focus
- Self-motivated and systematic.
- Results/task orientated attention to detail and accuracy.
- Excellent time management and organization skills.
If this role would be of any interest then please do apply for the role below
