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Reed Talent Solutions are working in partnership with Fujitsu on the search for a Field Resource Controller at their Bracknell site.
We are seeking a Field Resource Controller to support and augment the existing Shared Service team. This role involves incident management, including logging, triage, and assignment. You will manage incidents to resolution in conjunction with third parties, ensuring all service desk records are updated in accordance with agreed work instructions.
Key Responsibilities:
- Incident Management: Logging, triage, and assignment
- Managing incidents to resolution in conjunction with third parties.
- Keeping service desk records updated in all toolsets as per work instructions.
Key Skills:
- Incident resolution and/or system management of secure IT infrastructures.
- Experience in a customer service environment
- Experience in scheduling/diary management.
- Experience dealing with third-party suppliers.
- Proficiency in MS Office programs.
Role Details:
- Pay Rate: £15 per hour PAYE (paid weekly, one week in arrears).
- Location: Onsite full-time at Lovelace Rd, Bracknell, Berkshire RG12 8SN.
- Shift Pattern: Monday to Friday, 8:30am to 5pm during training. Post-training, rotational shifts: 7am to 3:30pm, 10:30am to 7pm, and 8:30am to 5pm
- Contract Type: Temporary via Reed Talent Solutions.
- Duration: Rolling contract, with potential for permanent placement.
Recruitment Process:
- Telephone interview with Reed Talent Solutions
- One-stage interview with Fujitsu via Teams.
Full training will be provided on their systems etc. This includes in house trainign by the experienced team leaders as well as hands on training with a "buddy" and other team members for on the job learning.
If you are a proactive individual with a knack for scheduling , we would love to hear from you.
Apply now with an up to date copy of your CV and a member of the team will be in touch!
For this role you will be required to complete Security Clearance vetting. If you are already Security Cleared and have the ability to transfer your clearance, please let Reed know when we speak with you.
