Facilities Assistant

Facilities Assistant

Up to 28,000

Bracknell

Mon to Fri - Hours 9am-3pm ONLY

Resourcing group have an exciting opportunity to join the Leading FM & Real Estate company. My client is looking for Facilities Assistant to join the team in Bracknell

Job overview

The successful candidate will be responsible for providing the operational delivery of the FM Help Desk. Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support and assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

Key Tasks

• Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.
• Providing support or assistance for incoming issues related to FM.
• Working through the process of solving problems with clients.
• Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.
• Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.
• Reporting customer feedback and trends to Management Team.
• Answer Helpdesk / Switchboard calls.
• Log service requests on CAFM system.
• Continually updating customers using the communication Strategy.
• Request updates from Hard / Soft Services teams.
• Updating client on service requests.
• Manage sub-contractor callout process.
• Manage work orders and ensure accuracy data is achieved..
• Assist in all sites across the account achieving the highest level of statutory compliance.
• Promote QHSE and drive tangible improvements in safety performance and culture.
• Provide administrative support to local line management at all levels.
• Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.
• Complete site inductions for staff and contractors

Selection Criteria - Essential:

• Knowledge and Experience in using CAFM systems (Maximo)
• Administration, Facilities & compliance Services
• Experience working in a customer service role or helpdesk environment.

• Experience within the Facilities Management or similar role.

Interested?

Contact Liv Longstaff-Browne

(url removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy.