Back to searchFacilities Helpdesk Manager
This is Alexander Faraday Recruitment
Posted a month ago, valid for 4 days
Bracknell, Berkshire RG12 1JD, England
£45,000 per annum
Full Time
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Sonic Summary
- Salary: Not specified
- Years of experience required: Experienced
- Seeking an experienced Facilities Helpdesk Manager to oversee day-to-day operations of the facilities helpdesk, manage hard services, and resolve facilities-related enquiries.
- Key responsibilities include managing the helpdesk team, utilizing CAFM systems, coordinating PPM schedules, and acting as the primary point of contact for facilities-related queries.
- Requirements include proven experience in facilities management, strong managerial experience, proficiency in CAFM systems, and excellent communication and leadership skills.
Key Responsibilities:
- Manage the facilities helpdesk team, setting objectives and reviewing performance to ensure high levels of customer service and operational effectiveness.
- Utilise CAFM systems to monitor work orders, track progress, and generate insightful reports for continuous improvement.
- Lead the coordination and management of planned preventive maintenance (PPM) schedules to minimize downtime and ensure compliance.
- Acts as the primary point of contact for all facilities-related queries, triaging requests, and allocating resources for swift resolution.
- Develop and maintain strong relationships with internal stakeholders and external contractors to foster collaborative working practices.
- Manage staff through effective training, and performance development processes to build a skilled and motivated team.
Requirements:
- Proven experience in facilities management, helpdesk operations and hard services, ideally within a corporate environment.
- Strong managerial experience, with a track record of staff development and performance management.
- Proficiency in Computer-Aided Facilities Management (CAFM) systems and a solid understanding of PPM regimes.
- Excellent communication and leadership skills, with the ability to influence and drive operational excellence across the team.
Join the team and play a vital role in maintaining our facilities to the highest standards. Apply now to contribute to our professional and dynamic environment. This is an office based role. Our client offers a good benefits package coupled with a friendly working environment
