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Job Title: Membership Operations Manager
Location: Bracknell
Salary: Competitive
Job Type: Permanent / Full time
About Us:
BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation.
Committed to shaping the future of the built environment, BSRIA collaborates with industry leaders to drive innovation, sustainability, and efficiency. Its UKAS-accredited test facilities and expert consult- ants equip businesses and consumers with the insights and tools needed to create better buildings.
Headquartered in Bracknell, UK, with offices in China and the USA, BSRIA supports a global network of organisations and corporations in the built environment.
About the role:
BSRIA membership provides your organisation with up to date information and guidance to help your business perform more effectively, profitably and deliver more efficient buildings, providing an environment that allows the occupant to thrive. The Membership Operations Manager role is integral to the implementation of the strategic membership plan. Ensuring high levels of operational excellence, membership engagement, and value, it will oversee the delivery of a comprehensive member events programme and play a key role in achievement of the plan through successful member operations.
Duties and Responsibilities:
- Participate in the membership engagement programme with targeted key contacts.
- Develop and project manage the member events programme, including set up, content, liaison, management of bookings process and event delivery. Attendance as required.
- Manage the subscription renewals process, including invoicing, payment methods and collection.
- Collate, generate and co-ordinate content in preparation for membership communications, including newsletter, activity programme, case studies etc.
- Oversee incoming membership leads, applications and onboarding process.
- Co-ordinate the membership resignations process in line with procedure.
- Gather member and competitor intelligence.
- Work collaboratively with colleagues to develop a member focused digital experience throughout the annual membership cycle.
- Ensure high levels of operational effectiveness, including member records, systems and processes.
- Maintain efficient and effective day-to-day processes, coordination, and exceptional customer service.
- Work in accordance with membership quality procedures and practices.
- Any other duties that commensurate with the role.
About you:
- Excellent IT knowledge and skills (Microsoft packages) and familiarity with CRM, finance and website content management systems.
- Excellent organisational
- Experienced in project management or event
- Experienced working independently, in a team and collaborative environments.
- Highly developed communication skills. Exceptional customer service skills.
- Ability to use own initiative and prioritise Attention to detail a must.
- Experience of meetings and
- 3 to 5 years relevant experience
Benefits:
- Workplace Pension Scheme
- Life Assurance - 4 times annual gross reference salary
- Help@Hand - Online GP Support Services and discount platform
- 26 Annual Holidays (pro-rata) and additional Bank Holidays
- Eye tests
- Electrical Vehicle Charging point in the car park
- Employee well-being: Employee Assistance Program (24/7 confidential service)
Please click the APPLY button to submit your CV for this role
Candidates with experience or relevant job titles of Member Services Operations Lead, Membership Experience Manager, Membership Program Manager, Member Engagement Operations Coordinator, and Membership Operations Director may also be considered.
