Account Executive

• Account Executive

Term:

Permanent

Working hours:

Full Time Monday to Friday 9:00-17:30, with 1 day per week available until 20:00, this time is given back in lieu

Team:

Collection and Field

Location:

Agile/Bracknell based

The team

The role sits within the Collection and Field Services Team

The role

The role involves working within the Motor Finance Recovery’s department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries.

Main responsibilities

        Instructing caseloads to geographically Appointed Representatives

Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance 

Assessing and reviewing live caseloads to ensure a TCF based result for our lender

Tracing absconded individuals and assessing the next steps for a case 

Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders. 

Answering inbound calls and calling/texting/emails to customers. 

As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management.

Repossession

To review accounts and find the best route to a result by Chasing Ars  Tracing traditional – Autotrace, Experian, Trace IQ,  Equifax 

Tracing non-traditional – Google, linked in, social media, Insolvency, Companies House  

Calling/Texting/Emails to customers 

Chasing/updating clients  

Vehicle checks – Cazana/Ask Mid/Tax &Mot checks  

ANPR   

Vehicle tracking  

Locating contact details  

Calling employment details  

Reporting vehicles as stolen when required  

Reviewing cases returned by AR’s

Collections   

Arranging standard collections swiftly  

Calling repossession cases to convert to collections   

Arranging compounds  

Saying instant yes to ANPR requests  

Arranging overseas collections and providing quotes  

Arranging Administration fleet collections utilising 

transporters to save costs

Reconnects  

Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall,  

Property arrears, pre eviction or arrears Collections and understanding each 

Clients interpretations  

Report Writing and evidence gathering  

Instructing Ars  

Chasing Ars  

Calling/Text/Emailing customers

Administration

Activities below to be split between the team on a daily rotating basis  Creating new cases  

Billing  neg reports  

Rog Reports  

Requesting LBAs  

Managing Inbox  

Saving phone calls  

Updating ANPR network  

Keeper checks 

Vehicle Checks

Additional tasks

• Inbound phone calls
• Assisting Ars
• Responding to AR messages through Teams

Skills and qualifications

• Must have a good understanding of the FCA
• Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector
• Good computer literacy
• Ability to prioritise and work well under pressure

We would love to hear from people with experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar.

We identify with candidates who are team players and show a strong work ethic.

We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working.

We are a values-driven business – our values are at the core of the company and we evaluate how we behave in accordance with these values.

Equal opportunities

Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.