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- Contact Centre Manager
- Bradford Based (3 days on site)
- Up to 60,000 plus Bonus and Generous Benefits
Client Details
Page Group are working with a key client on the appointment of 2 Contact Centre Manager roles based at their offices in the Leeds / Bradford area. Both roles will be pivotal in achieving their customer pledge and will support wider business objectives
Description
- Lead, Motivate and Inspire a 60fte multi channel contact centre function supporting both B2B & B2C Customers
- Provide direct reports (x6 Team Leaders) with guidance, support and feedback to deliver day to day performance against business objectives
- Take ownership of escalated customer issues where required
- Identify areas for improvement and change across the contact centre, that will improve customer satisfaction and customer journey
- Create and foster strong working relationships with key stakeholders both internally and external
- Ensure customer contacts meet quality and regulatory requirements in line with regulations and business frameworks
- Undertake route cause analysis around customer issues to reduce repeat issues occurring
- Adopt new contact channels and technologies where required in line with customer demand
- Implement and drive KPI's within the contact centre to support business wide objectives
Profile
- Experience leading a contact centre function
- Knowledge on contact centre channels and technologies
- Passion for delivering excellent customer service
- Strong people management skills
- Ability to build strong working relationships
Job Offer
Our client is looking to appoint 2 Contact Centre Managers at their offices in the Bradford / Leeds area.
Working 37.5 hours across Monday to Friday (core hours)
Salary on offer of 57,000 to 60,000 plus:
- Up to 10% bonus
- Private healthcare
- up to 12% employer contribution pension
- 25 days holidays plus Bank Holidays
- x4 life assurance
Please note - The role offers flexible hybrid working with an expectation to be in the office 3 days per week
