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Job Title: Tenant Liaison Officer
Location: West & North Yorkshire
Salary: £28,000 - £29,500 per annum
Employment Type: Permanent
Company Overview:
Our client is a planned works contractor that delivers kitchen & bathroom upgrade programme for a housing association. Due to growth, they are looking to a TLO to join their team,
Role Overview:
We are currently seeking a proactive and empathetic Tenant Liaison Officer. The ideal candidate will serve as the primary point of contact for tenants, ensuring their queries and concerns are addressed promptly while creating a positive living experience. You will play a vital role in enhancing tenant satisfaction and maintaining strong relationships with our diverse clientele.
Key Responsibilities:
- Act as the main point of contact for tenants, addressing inquiries and resolving issues effectively.
- Conduct regular property visits and inspections to ensure tenants are satisfied with the contractor’s work.
- Manage tenant complaints, feedback, and disputes in a timely and professional manner.
- Collaborate with management and install teams to facilitate work alteration and improvements.
- Maintain accurate records of tenant interactions and issues in the property management system.
Qualifications:
- Proven experience in a customer service role, ideally within property management or housing.
- Strong interpersonal and communication skills, with the ability to establish rapport easily.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Organisational skills with attention to detail.
- Proficiency in using property management software and Microsoft Office Suite.
- A good understanding of tenancy laws and regulations is an advantage.
What We Offer:
- A competitive salary with additional benefits (35 days holidays, pension, health cash plan etc)
- Opportunities for professional development and growth.
- A supportive and inclusive work environment.
- The chance to make a significant impact on the tenant experience.
