Customer Insight Manager

Job Title: Customer Insight ManagerLocation: BradfordSalary: £50,000 - £60,000 + Benefits

About the Company:We are recruiting on behalf of a large and reputable organisation based in Bradford. This company is a leader in its industry, committed to delivering outstanding products and services to its customers. As part of their ongoing growth and commitment to customer excellence, they are seeking an experienced Customer Insight Manager to drive data-driven decision-making and enhance customer engagement.

Role Overview:The Customer Insight Manager will play a crucial role in understanding customer behaviour, preferences, and trends. You will be responsible for leading customer research initiatives, analysing data, and providing actionable insights that shape business strategies. This is an exciting opportunity for a data-driven professional with a passion for customer experience and market research.

Key Responsibilities:

• Develop and implement customer insight strategies to enhance business decision-making.

• Conduct qualitative and quantitative research to understand customer needs, behaviours, and satisfaction levels.

• Analyse customer data, market trends, and industry benchmarks to identify opportunities for improvement.

• Present key findings and recommendations to senior stakeholders to influence business strategies.

• Work closely with marketing, sales, and product teams to ensure customer insights are effectively integrated into company initiatives.

• Manage external research agencies and oversee the delivery of research projects.

• Utilise data analytics tools and customer feedback platforms to extract meaningful insights.

• Monitor customer trends and competitor activity to provide proactive recommendations.

Key Requirements:

• Proven experience in a customer insight, research, or data analytics role.

• Strong understanding of research methodologies, data analysis, and customer behaviour trends.

• Experience in managing research projects and working with external research agencies.

• Excellent communication skills with the ability to present complex data in a clear and actionable manner.

• Ability to influence and collaborate with senior stakeholders across the business.

• Strong attention to detail and problem-solving skills.