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Customer Operations Representative
Salary: 22,310 per annum
Location: Bradford, West Yorkshire - Hybrid System
Hours: Monday to Friday, with 1 in 5 Saturday working from home
Full time, Permanent Role
The Customer Operations Representative will receive great benefits!
- 25 days annual leave plus bank holidays, with the option to buy or carry over 5 additional days.
- Regular company events and celebration days.
- Discounts on vehicle repairs and gym memberships.
- Free flu vouchers and eye tests every 2 years.
- 625 bonus for referring a friend.
- Weekend reward scheme.
- Company party in September with free food and drink.
- Hybrid working after 12 weeks sign-off.
Are you an organised and detail-oriented professional looking to make a difference in customer service? My client is seeking a Consumer Operations Representative to join our team. You'll assist in processing claims, keeping consumers informed, and ensuring clear communication across various channels.
The Key Duties of the Customer Operations Representative:
- Process claims proactively and efficiently.
- Keep consumers informed and ensure clear communication.
- Respond to enquiries in line with company policy.
- Escalate issues beyond job scope.
- Focus on consumer experience and outcomes.
- Adhere to regulatory and business processes.
The Key Requirements of the Customer Operations Representative:
- Previous customer service experience is preferable but not essential.
- IT literate with good verbal and written communication skills.
- Resilient and adaptable with good organisational and time management skills.
Training and Support:
- 4-week classroom-based training program (8:45 - 5 shift pattern), no holidays permitted during this period.
If you are interested in the role, and want to know more, please apply or call the Leeds Business Support team for more information
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
