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Customer Operations Advisor

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Posted 6 days ago, valid for 17 days
Location

Bradford, West Yorkshire BD7 3JG, England

Salary

£22,310 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Operations Representative position offers a salary of £22,310 per annum and is located in Bradford, West Yorkshire with a hybrid working model.
  • This full-time, permanent role requires no specific prior experience, although previous customer service experience is preferred.
  • Key responsibilities include processing claims, maintaining clear communication with consumers, and adhering to company policies.
  • The position comes with attractive benefits, including 25 days of annual leave, discounts on vehicle repairs and gym memberships, and a £625 bonus for referring a friend.
  • Candidates should possess good organizational skills and be IT literate, with a commitment to enhancing consumer experience.

Customer Operations Representative Salary: £22,310 per annumLocation: Bradford, West Yorkshire - Hybrid SystemHours: Monday to Friday, with 1 in 5 Saturday working from homeFull time, Permanent RoleThe Customer Operations Representative will receive great benefits!

  • 25 days annual leave plus bank holidays, with the option to buy or carry over 5 additional days.
  • Regular company events and celebration days.
  • Discounts on vehicle repairs and gym memberships.
  • Free flu vouchers and eye tests every 2 years.
  • £625 bonus for referring a friend.
  • Weekend reward scheme.
  • Company party in September with free food and drink.
  • Hybrid working after 12 weeks sign-off.

Are you an organised and detail-oriented professional looking to make a difference in customer service? My client is seeking a Consumer Operations Representative to join our team. You'll assist in processing claims, keeping consumers informed, and ensuring clear communication across various channels.The Key Duties of the Customer Operations Representative:

  • Process claims proactively and efficiently.
  • Keep consumers informed and ensure clear communication.
  • Respond to enquiries in line with company policy.
  • Escalate issues beyond job scope.
  • Focus on consumer experience and outcomes.
  • Adhere to regulatory and business processes.

The Key Requirements of the Customer Operations Representative:

  • Previous customer service experience is preferable but not essential.
  • IT literate with good verbal and written communication skills.
  • Resilient and adaptable with good organisational and time management skills.

Training and Support:

  • 4-week classroom-based training program (8:45 - 5 shift pattern), no holidays permitted during this period.

If you are interested in the role, and want to know more, please apply or call the Leeds Business Support team for more information

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.