Customer Service Advisor

Job Title: Customer Service Advisor

Location: Bradford

Salary: £24,000 per annum

Working Hours: 8:00 AM - 4:00 PM, Monday to FridayBenefits:

• Hybrid working model – 3 days remote, 2 days in office.

• Opportunity to work with a globally recognised organisation.

• Comprehensive training and development.

• 26 days holiday plus bank holidays.

Our client, a globally renowned organisation, is seeking a Customer Service Advisor to join their dynamic team in Bradford. 

About the Role: As a Customer Service Advisor, you will play a crucial role in ensuring excellent service to a diverse global customer base. You’ll handle customer inquiries primarily via email, coordinate with suppliers, and support accounts-related tasks to ensure smooth operations.

Key Responsibilities:

• Manage and respond to customer inquiries via email in a timely and professional manner.

• Build and maintain strong relationships with customers and suppliers.

• Liaise with internal teams to ensure customer requirements are met efficiently.

• Process and manage orders accurately from start to finish.

• Handle accounts-related queries, including invoicing and payment coordination.

• Identify opportunities to improve customer satisfaction and recommend solutions.

What We’re Looking For:

• Previous experience in a customer service role within a B2B environment.

• Exceptional written communication skills with attention to detail.

• Confident in dealing with international clients and suppliers.

• A collaborative team player with the ability to multitask effectively.

• Proficiency in Microsoft Office and familiarity with CRM systems (preferred).

How to Apply: If you’re ready to take the next step in your career and thrive in a role that offers variety, challenge, and the chance to work with a world-class organisation, we want to hear from you!

Submit your CV today and let’s get your journey started!