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Customer Services Coordinator
- Location: Bradford
- Job Type: Full-time
- Salary: £28,000
Reed Business Support are recruiting on behalf of a long-standing packaging wholesaler based in Bradford. Due to continued growth with the company my client is looking for a dedicated Customer Service Coordinator to join their team.
This role involves managing the day-to-day workload of 2 Customer Service Advisors and ensuring the delivery of excellent customer service standards.
Day-to-day of the role:
- Manage and coordinate the workload of the Customer Service team
- Handle order taking and processing on a daily basis, and provide support during seasonal peaks
- Maintain and enhance the standard of customer service excellence
- Build and sustain strong relationships with both internal and external customers, ensuring all key tasks are completed within prescribed timelines
- Resolve customer issues, manage returns and credits, and update customer accounts with any additions, deletions, or amendments
- Responsible for managing the Sales mailbox and ordering office supplies
- Conduct data analysis and reporting, and ensure compliance with company core values
- Be a key contact for 2 large accounts
- Process web shop downloads – cover for holiday/illness
Required Skills & Qualifications:
- Proven experience in a Sales/Customer Service role
- Strong organisational and coordination skills to manage a team and multiple tasks
- Excellent communication and interpersonal skills to build relationships and interact effectively with different stakeholders
- Ability to handle customer issues and resolutions proficiently
- Competence in data analysis and basic reporting
- Familiarity with B2B and E-commerce platforms like Amazon is advantageous
- Proficiency in managing email communications and processing orders efficiently
Benefits and other information:
- Opportunities for professional development and training.
- Supportive team environment with scope for personal growth
- Working hours: Monday -Thursday 8.30 - 5.00 (1/2-hour lunch break) Friday - 8.30 - 2.30 (1/2-hour lunch break)
