A new Frteight Forwarding Operations / Customer Service opportunity has arisen to work for a growing Freight Forwarder based in an office North of Bradford, who operate all Freight Forwarding services, but particularly striong on Sea Freight Exports
Role Description:
This role is the foundation of what our Freight client do: to provide excellent levels of service to clients and external sales people. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
Accountabilities:
- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- To work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide excellent levels of service to around 50% of our client base.
- To demonstrate our Freight clients core values at all times
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into MultiFreight/CargoWise
- Liaise with Customers, sub-contractors, suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
Essential Attributes:
- Ability to work independently
- Ability to work as part of a team
- Willingness and ability to be flexible
- Ability to work under pressure
- Ability to multi-task
Competencies:
- Attention to detail
- Decision-making ability
- Good organisational skills
- Good communication skills (verbal and written)
- Ability to use Excel, Word and Outlook
- Professional telephone manner (particularly with challenging clients
Qualifications:
- Educated to a good standard in Maths and English
- Industry-related qualifications as agreed with line manager
PLEASE ONLY CANDIDATES WITH EXPERIENCE IN ROAD FRERIGHT, SEA FREIGHT, AIR FREIGHT OR SHIPPING APPLY
Back to searchFreight Forwarding Operator
Freight Personnel
Posted 2 days ago, valid for a month
Bradford, West Yorkshire BD1 2SU, England
£28,000 per annum
Full Time
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Sonic Summary
- A new Freight Forwarding Operations / Customer Service position is available with a growing Freight Forwarder located north of Bradford.
- The role focuses on providing excellent service to clients, requiring strong communication skills and knowledge of customer service and documentation for varied bookings.
- Candidates must have experience in road freight, sea freight, air freight, or shipping and should demonstrate attention to detail and the ability to work under pressure.
- The role offers a competitive salary of £25,000 to £30,000 per year, depending on experience.
- Applicants should have at least 2 years of relevant experience in the freight forwarding industry.
