A new Frteight Forwarding Operations / Customer Service opportunity has arisen to work for a growing Freight Forwarder based in an office North of Bradford, who operate all Freight Forwarding services, but particularly striong on Sea Freight Exports
Role Description:
This role is the foundation of what our Freight client do: to provide excellent levels of service to clients and external sales people. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
Accountabilities:
- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- To work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide excellent levels of service to around 50% of our client base.
- To demonstrate our Freight clients core values at all times
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into MultiFreight/CargoWise
- Liaise with Customers, sub-contractors, suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
Essential Attributes:
- Ability to work independently
- Ability to work as part of a team
- Willingness and ability to be flexible
- Ability to work under pressure
- Ability to multi-task
Competencies:
- Attention to detail
- Decision-making ability
- Good organisational skills
- Good communication skills (verbal and written)
- Ability to use Excel, Word and Outlook
- Professional telephone manner (particularly with challenging clients
Qualifications:
- Educated to a good standard in Maths and English
- Industry-related qualifications as agreed with line manager
PLEASE ONLY CANDIDATES WITH EXPERIENCE IN ROAD FRERIGHT, SEA FREIGHT, AIR FREIGHT OR SHIPPING APPLY
Back to searchFreight Forwarding Operator
Freight Personnel
Posted a day ago, valid for a month
Bradford, West Yorkshire BD1 2SU, England
£27000 - £31000/annum Pension, 20 days holiday, Healthcare
Full Time
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Sonic Summary
- A new Freight Forwarding Operations / Customer Service position is available with a growing Freight Forwarder north of Bradford, focusing primarily on Sea Freight Exports.
- The role involves providing exceptional service to clients and sales teams, requiring strong communication skills and knowledge of customer service and documentation for various bookings.
- Candidates must have experience in road freight, sea freight, air freight, or shipping, and will be responsible for handling customer queries, maintaining data accuracy, and producing bills of lading.
- The position requires a salary of £25,000 to £30,000, with an emphasis on teamwork and adherence to the company's core values.
- Applicants should possess good organizational skills, attention to detail, and the ability to work under pressure, with a minimum of 2 years of relevant experience.
