Branch Sales Support/Internal Sales

Hayley Group Limited are looking for a Branch Sales Support/Internal Sales Person to join our well-established and experienced team at our Leeds-Bradford branch. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

Working hours: 40 hours per week Monday to Friday. (Additional working hours may be required)

Responsibilities for Branch Sales Support/Internal Sales will include:

• Working within a small team Engage with our customers via incoming calls & email
• Provide a personable and professional service, usually under pressure.
• Manage ‘Tickets’ on the in-house ERP system, ensuring a high level of organization.
• Ensuring customer queries and issues are followed through until completion. Liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate
• Achieve profitable sale of goods across the product range, up-selling as appropriate
• Build rapport with customers, establishing credibility when providing product and service information
• Utilise Hayley’s bespoke IT system to accurately identify, source and price items; to accurately record enquiries and orders, invoices and other documentation
• Undertake ad hoc purchasing tasks, including placing orders with suppliers
• Sales and purchasing admin support including accurate filing and retrieval of documentation
• Support the warehouse by undertaking duties including picking product for customer orders, ensuring accurate picking and stores management
• To undertake other similar or associated duties as may be assigned to you

• Comply with Health & Safety procedures and instructions

Skills & Attributes we’re looking for in our Branch Sales Support/Internal Sales Person:

• Experience within the MRO industry would be ideal, even better if hydraulics related, however not essential as full training will be provided.
• Knowledge of engineering products and processes is desirable.
• Excellent telephone manner and communication skills.
• Professional level of verbal and written communication skills, as well as good numerical skills
• Willing and able to learn about and support new products
• Proficient in basic computer applications
• Customer focused, driven to provide consistently high levels of service
• Be able to work under pressure and in a fast-paced environment.
• Full Driving licence

Benefits:

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• Training provided through our own Hayley Academy.
• Company pension (if eligible).
• Life Assurance cover (2x salary).
• Invitation to healthcare scheme.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities available.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Branch Sales Support/Internal Sales Person – we’d like to hear from you!