Application Support - 2nd line

Application Support - 2nd line

Software Support / SQL / Databases / Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk

This leading Bradford-based software company is seeking a motivated Application Support Analyst (2nd Line) to join their growing team.

You'll play a vital role in supporting clients and ensuring smooth application operation - acting as a point of escalation for the helpdesk and invesigating technical issues on the platform.

Here's what you'll be doing:

• Supporting Users and understanding issues
• Troubleshoot and diagnose applications with a keen eye for detail.
• Work alongside developers to resolve client problems efficiently.
• Track and document application issues for future reference and improvement.

We're looking for someone who:

• Possesses excellent communication skills to collaborate effectively.
• Has a strong interest in IT and desires a career in technology.
• Has experience supporting a business application (bonus points for software company experience).
• DESIRABLE - SQL querying skills and experience working with data
• Enjoys learning and thrives in a fast-paced environment

Get in touch with Simon on for more details and an immediate interview.

Application Support - 2nd line

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Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.