Field & User Support Analyst AIRWAVE

We have an exciting new role become available for experienced Field & User Support Analysts (AIRWAVES) to work for West Yorkshire Police.

These are temporary roles to work out of their Bradford offices. You will be working Monday to Friday and there will be an element of travel when required.

PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION.

Overall purpose of role To install, support and maintain network and mobile communication devices in order to ensure provision of specified services and meet associated service levels agreements.

ROLE REQUIREMENTS

1. Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.
2. Lead by example, treating others with dignity, fairness and respect at all times, regardless of identity, background, status or circumstances. Embrace and invest in West Yorkshire Police's approach and commitment to Diversity, Equality and Inclusion (DEI), recognising its importance and value. Implement this commitment wherever possible in day to day duties and interactions with colleagues and our communities, with an aim to integrate equality and human rights into everything we do.
3. Carry out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements.
4. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd party suppliers as needed in order to ensure operational capability of the Force is maintained.
5. Lead and participate in problem solving teams to resolve complex technical problems providing Subject Matter expertise to the Force.
6. Accurately maintain and update Service Management System and comply with Departmental procedures in order to achieve effective performance measurement.
7. Support the implementation of new devices and software solutions, liaison with new external suppliers, checking feasibility, piloting and documenting process and procedures to ensure successful testing and implementation in support of business needs and opportunities.
8. Provide advice and assistance to customers in order to enable effective use of ICT equipment, utilising the most appropriate delivery mechanism.
9. Maintain current industry knowledge of developing technologies, best practice and procedures for the computing environment and ensure this is applied to all day to day and project work.

ESSENTIAL CRITERIA

• Proven relevant practical experience and technical knowledge to support a wide range of devices utilising appropriate support tools.
• Experience of IT second line support, ideally relating to a computing environment.
• An understanding of the importance of, and experience of, supporting customers.
• Has the ability to travel for business purposes
• Willingness and ability to participate in a call-out/standby rota and on occasions be required to work outside normal 37 hours per week (Monday to Friday).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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