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Company profile:
The company is a leading manufacturer of sustainable packaging including plastic and rigid paperboard, offering packaging solutions to the industrial, consumer and healthcare markets. They now have an opportunity for a Quality Manager, salary up to £55,000
Title: Quality Manager
Skills & Experience:
Minimum of 3 years’ experience in a quality role within manufacturing environment. High degree of analytical skills with excellent communication. Experience in Leadership/ Management.
Degree in a Techncial/manufacturing environment, NEBOSH qualified.
Experienc of BRC/Iop food or food packaging requirements. TS 16949 or IATF 16949 experience.
Knowledge of SPC and control cards.
Excellent computer skills, experience in Microsoft office and email.
Experience of customer complaint management software.
Experience with 8D, Ishikawa and 5 Why.
Customer complaints/ Supplier complaints / quality costs internally and externally
Passing ISO, BRC/IoP and customer audits
Management of team
5S of QA department
Desirable:
Six Sigma Green Belt.
Familiar with APQP
Role and Responsibilities:
To lead the plant quality team. Maintaining quality and hygiene systems including audit facilitation. Leading a continuous improvement process to reduce customer, supplier and internal complaints. Liaison with all site departments, customers, suppliers and 3rd party audit bodies. In addition, the job holder will demonstrate expertise in process capability and statistical control, training, mentoring and coaching plant quality and related personnel in their use and development of quality tools and processes. Candidate should have the capability to grow into a larger role within the UK or Europe to support commitment to succession development and succession planning.
Quality Activities:
Ensures the safety of themselves and colleagues. Performs safety observations/audits during plant visits, and shares findings and recommendations with plant leadership team.
Maintenance of Quality and Hygiene management systems. Facilitating internal audits and external certification audits
Working with other departments to prepare internal policies, procedure and work instructions. Working externally with customers and supplier to agree and prepare standards and specifications.
Direct involvement in complaints received customers this involves working with Sales, QC and Production colleagues to establish root cause and implementation of corrective Actions. Direct involvement with internal complaints which relate to purchased materials. Liaising with purchasing and suppliers to ensure a investigations result in the implementation of a robust corrective action(s)
Quality contact for liaising directly with Customer, Sales, Technology and Production to implement New Products, Product Improvements and Cost Reduction programs.
Demonstrates superior use of Data, Root Cause Analysis and lean tools to improve Quality and eliminate waste. Demonstrates expertise in Process Capability and Statistical Control.
Analyses all Customer feedbacks for the site to identify trends and provided continuous improvement
Facilitates the setting of Plant Quality Objectives and trains, coaches, mentors Plant Quality personnel, and other departments, in Quality tools and processes.
Daily, weekly, monthly and annual reporting using meaningful KPI’s and scorecards
Representing Quality in the management team of the plant
Personal attributes:
Excellent interpersonal and communication skills at all levels
Logical with attention to detail
Excellent customer focus
Extroverted and Enthusiastic with drive for continuous improvement
Salary: £50,000 - £55,000, car allowance, plus excellent benefits
